Refund Policy

Last updated: 21 December 2025

This Refund Policy explains how refunds are handled for services provided by Tree & Compass.

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1. Nature of services

Tree & Compass provides personalised celebrant services. Each ceremony involves preparation, consultation, and time committed in advance.

Because of this, refunds are considered on a case-by-case basis, taking into account the nature of the service and work already undertaken.

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2. Deposits and advance payments

Where a deposit or advance payment is requested:

• Deposits secure a date and cover initial preparation time

• Deposits are generally non-refundable once work has begun

This will be clearly explained at the time of booking.

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3. Cancellations by the client

If you need to cancel a booking, you are encouraged to notify Tree & Compass as soon as possible.

Refunds may be offered depending on:

• the amount of notice given

• the type of ceremony

• the preparation already completed

In some circumstances, a partial refund may be appropriate.

Each situation will be considered with care and fairness, particularly for funeral services.

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4. Cancellations by Tree & Compass

In the unlikely event that Tree & Compass must cancel a service due to illness or unforeseen circumstances:

• You will be informed as soon as possible

• Any fees paid will be refunded in full, unless an alternative arrangement is agreed

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5. Changes to services

If a service changes significantly from what was originally agreed (for example, changes in date, location, or scope), any impact on fees or refunds will be discussed openly before proceeding.

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6. Funeral services

Tree & Compass recognises that funeral arrangements can change unexpectedly.

Refund decisions for funeral services are handled with sensitivity and discretion, taking into account:

• timing

• preparation undertaken

• the circumstances involved

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7. Refund method

Any approved refunds will be issued using the original payment method, unless otherwise agreed.

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8. Contact

If you have questions about this policy or wish to discuss a refund, please contact:

Tree & Compass
Email: frank@treeandcompass.co.uk